ADR Assistance - About us

The ADR Assistance team are specially trained to assist passengers with disabilities and Passengers with Reduced Mobility (PRMs), guaranteeing attentive, professional and respectful support for individual needs. Additionally, some operators are able to communicate using Sign Language, ensuring clear and accessible interaction for passengers who are deaf or hard of hearing.

Area Manager

The Area manager coordinates and supervises ADR Assistance operational activities across the Terminals and Apron. They liaise with shift managers to manage critical issues, allocate resources, plan operations and ensure safety and quality across the entire operation. They also analyse performance and intervene in the event of problems or delays.

Returning Officer (RIT)

The Returning Officer manages and controls resources and equipment in the operational areas (Terminal, Apron, and Hall), in coordination with the Area Manager.  They ensure safety and compliance with procedures, and intervene in case of issues. They also carry out periodic checks to verify that everything is in order.

PRM Stopover Attendant

The PRM Stopover Attendant presides over the Special Assistance Lounges. They assign operators to provide assistance to passengers, ensuring that the times and procedures set out in the operational guidelines are respected.

Operator

The Operator provides assistance, reception and accompaniment to passengers who have requested assistance at the airport. If qualified, they also handle boarding and disembarkation operations using special vehicles (Ambulift) and equipped minibuses, assisting passengers throughout all stages of their journey (arrival, transit, departure), while adhering to company procedures and regulations.

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